Faq-new
Frequently asked questions
Where is my order?
Check your order information in your account. For delivery updates, contact customer care with your order number.
How much is shipping and how long does it generally take?
Free worldwide shipping on every order. No minimum purchase. Please contact customer care with your order number for delivery updates.
I received my package, but there's a fee. Why is that?
Every country has its own taxes and customs fees that vary by type of product and order value. The customer is responsible for any customs fees or advancement fees. Any rejected parcels / return to sender we will deduct return shipping costs from your refund.
How do I place a return?
Please read our Returns page and contact customer care with your order number to arrange a return.
Can I change or cancel an order I just placed?
We're sorry, but we're not able to change or cancel orders after they are placed.
What types of payments do you accept?
The payment methods available for your order are shown at checkout.
How do I use promo codes?
The displayed sale prices already include 90% off the listed original prices.
How do I use a gift card?
Contact customer care with your gift-card details for assistance.
I got my order and something's wrong, what do I do?
Contact customer care with your order number and a description of the issue.
Do you offer price adjustments for past sales?
We do not adjust prices on past orders. You know how fast some sizes can be sold out, so they might be gone when the sale starts.